Customer service is the ability of an organization to constantly and consistently give the customer what they want and need. Excellent Customer Service is the ability of an organization to constantly and consistently exceed the customer's expectations. Customer is always right!! And it’s true of every industry. If we don’t take care of our customers, someone else will. Quality customer consciousness, developing the right communication skills with customer are some of the skill sets that are essential & desired to be inculcated in the participants by using training to enhance motivation and performance. The overall objective of this program is a whole organizational approach to delivering excellent service to customers.
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(Valid for first semester)